Privacy policy & Data protection
PRIVACY & DATA PROTECTION POLICY - RIPATON
1. Purpose of the policy
This Privacy Policy explains how RIPATON processes personal data collected via the https://www.ripaton.fr/en/ website in accordance with the RGPD (EU 2016/679) and French law.
2. Data controller
RIPATON SAS 305 Rue de Chambert, 34080 Montpellier, France
SIREN : 813 755 931
Contact: [email protected]
3. Collected data
We collect the following categories of data:
- Identity (surname, first name)
- Contact details (email, address, telephone)
- Order information
- Browsing history
- Connection data
- Marketing preferences
4. Purposes of processing
Data is processed for :
- Order management
- Delivery and billing
- Customer service management
- Customer account creation and management
- Sending marketing emails via Brevo and Shopimind
- Statistical analysis via Google Analytics 4
- Advertising and retargeting (Meta pixel, Google Ads, Pinterest Ads)
- Site security
5. Legal basis for processing
Processing is based on :
- contract execution (orders)
- consent (newsletter, cookies)
- legitimate interest (site improvement)
- compliance with legal obligations (invoicing)
6. Cookies & trackers
- Cookies required for operation
- Statistical cookies (GA4)
- Advertising cookies (Meta, Google Ads, Pinterest Ads)
- Personalization cookies
A banner allows users to manage their consent.
7. Data recipients
Data may be transmitted to :
- Prestashop (e-commerce management)
- Carriers: Colissimo, DPD, Geodis
- Emailing service providers: Brevo, Shopimind
- Payment providers : PayPlug, PayPal, Alma
- Site host
No data is transferred for commercial purposes.
8. Shelf life
- Customer account: as long as the customer is active + 3 years
- Orders: 10 years (legal obligation)
- Marketing e-mails: 3 years after last interaction
- Cookies: according to duration displayed in banner
9. User rights
In accordance with the RGPD, the user has the rights :
- access
- rectification
- opposition
- erasure
- limitation
- portability
- withdrawal of consent
To exercise your rights: [email protected]
10. Data security
RIPATON implements technical measures to protect data: HTTPS, firewall, access limits, internal policies.
11. Subcontractors
Subcontractors are RGPD-compliant and host data in the EU or in countries recognized as suitable.
12. Policy changes
RIPATON may modify this policy at any time.
The applicable version is the one online at the time of consultation.
13. Claims
In the event of a dispute, the user may contact :
- RIPATON: [email protected]
- cNIL : www.cnil.fr
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