FREQUENT QUESTIONS

You can find here frequent questions and answers.

MY ORDER

How can I update or cancel my order ?

Plese contact our custumer care as soon as possible at bonjour@ripaton.fr as soons as possible so we can update or cancel your order before it is shipped.

How can I track my order ?

Once the package is shipped, you will receive an email with your tracking number.
All orders are shipped by Chronopost (exept when notified)

What happens if I don't receive the right product ?

If you receive a broken product or another product then the one you ordered, please contact our custumer care as soon as possible so we can send you a new one !

When and how can I return a product ?

You have 30 days to return the product if it does not suit you. To do this, simply make a request to from your customer account or by mail at bonjour@ripaton.fr We will then send you a sticker to return the package for free. You should not ship the package yourself at your own cost, it will not be refunded. 

Free returns is for FRANCE only

Any product received damaged will not be entitled to a full refund. The products have to be returned un-used, unassembled and in their original packaging. Custom made legs are not taken back or exchanged.

What is the manufacturing time for the legs ?

The delay varies depending on the quantity and type of foot ordered. It takes 5 to 7 days in general. For the products in stock the delivery is insured within 24h to 48h.

DELIVERY

What is the delivery time ?

The delivery time depends of the type of delivery you choose. We work with express delivery Chronopost who insures a delivery under 24h to 72h.

Where do you ship ?

We ship in Europe, DOM TOM and Switzerland.
Fo all other countries, please contact us for a personalized quotation.

TECHNICAL DETAILS

What size and kind of legs should I choose ?

The size you need depends of your project.
We recommend to take in consideration the elements that surround the table (chairs, couch) in order to adapt your furniture.
The standard size for a coffee table is 40 cm
The standard size for a dinning table / desk is 71 cm
We also have different type of legs, more or less consolidated.
The COSTAUD leg has a third rod which ensures more stability for important dining tables of long tables.
If you need help to choose, you can contact us at bonjour@ripaton.fr

How do I fix the legs ?

The support of each leg is perforated by several holes to put the srews.
all you need is a few wood screws.
all technical details are indicated on each product sheet.

Do you do custum made size ?

Of course we can manufacture custum made sizes from 16 to 115 cm.
the price depends od the type of leg and height.
Is you want a quote, contact us at bonjour@ripaton.fr

Can I use the legs outside ?

The feet are made of raw steel, so they are sensitive to rust. However, we treat them with a rust proof product (if indicated in the data sheet) to delay the attack of rust. 
It is preferable to limit the exposure to the rain and humidity, prefer a dry and covered space. 
If you want to use the feet only outside, a layer of rustproof product should be applied before winter.

What is the maximum weight the legs can support ?

The supported weight is different from a leg to another. In general, is is up tp 25KG or 50kg per leg
you can find this information in each product description.

You haven't found the answer to your question ? Contact us at bonjour@ripaton.fr of with the contact form


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